One tier. Built bespoke.
Less than a part-time desk hire.
Less than the monthly cost of a part-time front desk hire. 100+ hours of inbox handling every month, instant engagement and routing for every visitor, and a monthly read on what your customers want to know. Better conversion compounds across all your marketing investment.
What shapes your numbers
The math depends on your business shape.
Two-week build, followed by two weeks of hands-on fine-tuning against your live customer conversations. After that, $600/month flat. The build cost is quoted per business on the discovery call.
How much lift DeskRelay delivers depends on what you bring to it:
- Traffic shape: volume, mix of new vs returning, source (paid, organic, referral), ad spend mix
- Booking flow: steps to convert, booking app signup/auth walls
- Sector dynamics: is your category in growth, steady, or decline (climbing is trending up)
- Existing baseline: website complexity, flow design, conversion and bounce rates, unmet demand
The build.
Two-week build + two weeks of live tuning · one-time
- Built around your operation: every session, product, policy, and edge case, hand-curated for you.
- Linked directly to your existing booking pages: no migration, no new platform to learn.
- Tuned against your live customer conversations across the first month.
- Brand-styled install on your site, no developer involvement on your end.
Monthly platform fee.
$600/month, ongoing
- Always-on service: DeskRelay runs whether you're awake or asleep. Visitors get answers at 11pm Sunday the same as 11am Tuesday.
- All operational costs covered: LLM API calls, hosting, monitoring, scaling. Flat fee even as your traffic grows. No usage meter, no surprise bills when school holidays hit or a campaign goes viral.
- Continuous model evolution: as the underlying AI improves, your DeskRelay improves with it. No upgrade fee, no migration.
- A monthly gap-analysis report: what customers asked, with insights for you into where unmet demand might be showing up.
Why DeskRelay
Built for you. One flat monthly fee.
Some platforms have no build fee because they don't build anything. Drop in a script, get a generic template that answers the same way for every business. No awareness of your actual booking flow.
That model gets expensive once your traffic grows. Past 1,000 conversations a month, many platforms raise their fees, sometimes to $1,200 or more. You end up paying more for a product that was never built for your business in the first place.
We charge an upfront build fee because we're actually building something. DeskRelay knows your products, your locations, and exactly which booking fits each visitor's question. Trained on your timetables, your prices, your edge cases. The questions you actually get, with the answers you'd actually give. Month-to-month with no contract: cancel anytime, no early-termination fee.
The data your customers leave behind stays yours, too. Other platforms keep it and hand you back a usage meter. We hand it back as the monthly report.
Next step
Book a call to find out whether it's worth it for your business.
We'll talk through the questions your front desk gets every day, your monthly site traffic, and the booking system you already use.