I build RAG systems for businesses, productized and bespoke. My background is broader: years across strategy and operations in service businesses, where mishandled leads kill more revenue than almost anything else.
DeskRelay started as a question: what if the same approach was packaged for a single-location business? These businesses answer the same fifteen questions all day, and most inquiries land outside the hours they can answer them. It would pay for itself if it handled even a quarter of that traffic.
A UK climbing gym validated the approach. $170/day in new revenue, 1,600 conversations a month that didn't exist before, customer insight from every one. Full case study here.
DeskRelay is the productized version of that build. One person runs it. One product, one price. No hand-off to a salesperson who'll keep emailing you for six months.
On the call we'll look at your traffic, products, and booking flow together. If the math doesn't work for you, I'll say so.